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Our Terms, Your Account Rights

This page sets out the legal conditions that govern your use of jawa788, including account rules, eligibility, and how we handle disputes — all applying where local law permits.

Account Eligibility RulesJurisdiction-Dependent AccessDANA, OVO, GoPay CoveredData Retention PolicyContact Path for Disputes
jawa788 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account decision, or a request to review data we hold, our support team handles legal and policy queries separately from general account help. Reach us through any of the channels below and we will route your message to the right person.

Live Chat Open the chat widget on any page. For legal or account-dispute queries, say 'policy matter' at the start so we route it correctly and quickly.
Email Support Send your query to our support email with your registered account ID. Policy and dispute emails receive a written response, creating a clear record for both sides.
Account Help Centre Log into your account and open the Help section. From there you can raise a formal dispute, request your data, or ask for a copy of any decision we made on your account.
HOW WE HANDLE THIS

Data, Security and Account Decisions

We treat account security and data handling as operational responsibilities, not afterthoughts. Here is how each area works in practice — from the data we store to how you can request changes.

Data We Collect

We collect the information you provide at registration and during payment verification — name, contact details, and e-wallet identity data from DANA, OVO, or GoPay transactions. We do not sell this data.

Cookie and Session Policy

We use session cookies to keep your account active while you navigate the lobby and preference cookies to remember your last payment method. You can clear cookies at any time through your browser settings.

Retention and Deletion

Account data is retained for as long as your account is active and for a defined period after closure, as required by our operational policies. To request deletion, contact support with your account ID.

Account Security Steps

Login uses a one-time password sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page and contact us via live chat.

Common Questions About Our Legal Terms

These are the questions we receive most often about account rules, data rights, and policy decisions. Each answer reflects how our terms actually work — no vague pointers, just the direct path.

Access depends on local law and whether online gaming is permitted in your region. We do not make that determination for you — check your local regulations before opening an account.

After you close your account, we retain your data for a period required by our internal policy. You can request confirmation of what is held and ask for deletion by contacting support with your account ID.

Raise the dispute through the Account Help Centre or via email, stating the transaction date, amount, and which wallet — DANA, OVO, or GoPay — was used. We investigate and respond in writing.

We may update our terms and will publish the change on this page. Continued account use after the update is published counts as acceptance. If you disagree, close your account before the effective date.

Contact support via live chat or email with your account ID. Suspensions related to verification can often be resolved by submitting the required identity documents through your account settings page.

If a GoPay deposit fails, check your GoPay transaction history first. If funds left your wallet but did not reach your account balance, contact us with the transaction reference and we will investigate.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.